We are seeking an experienced Senior Business Analyst to join our dynamic team.
This role is crucial for leveraging business insights and technical expertise to develop actionable solutions and improve operational efficiency. The successful candidate will engage directly with business stakeholders across multiple platforms such as Salesforce Community Cloud, Service Cloud, Twilio, and Marketing Cloud amongst other SaaS technologies.
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Responsibilities
- Collaborate within Agile BA-DEV teams to provide solutions on Salesforce and other SaaS platforms
- Engage independently with business users to elicit requirements and translate them into actionable user stories and technical specifications
- Ensure alignment between business needs and technological solutions by working closely with developers, architects, and product owners
- Utilize tools like Jira, Confluence, and Miro for process mapping, workflow documentation, and project deliverables
- Distill complex business issues into clear solutions by effectively communicating, identifying gaps, and ensuring clarity in requirements
- Guide change management processes and assist teams in adapting to new operational methodologies
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- A minimum of 3 years of experience as a Business Analyst in Agile environments focusing on Salesforce Cloud solutions and API technology
- Proficiency in analyzing and documenting technical requirements and business needs
- Expertise in Jira, Confluence, Miro, or similar tools for efficient process documentation and backlog management
- Strong capability to work independently and drive conversations with stakeholders from concept to implementation
- Understanding of change management principles and the capacity to lead process transformations in multi-system environments
- Demonstrated competence in managing timelines and prioritizing tasks across multiple projects with competing priorities
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Monthly non-taxable amount for the electricity and internet bills
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