We are currently looking for a Network Support Engineer to join our dynamic team. In this role, you will play a vital part in supporting and maintaining our network infrastructure, ensuring its stability and performance. If you are passionate about network engineering and possess strong network skills, we welcome you to contribute to our innovative projects and drive our network support initiatives forward.
#LI-DNI
Responsibilities
- Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
- Provide technical assistance and support as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
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- AT least 3 years' experience fully as Networking Engineer or a combination of Networking and Sysadmin
- Strong knowledge of Linux/UNIX and Windows Server
- Strong knowledge of web and mail protocols (HTTP, TLS, SMTP, etc)
- Experience with layer-2, layer-3, and/or layer-4 network protocols and technologies, TCP, UDP, HTTP/HTTPS, REST, SOAP, NFSv4.x, SMB
- Experience with routing protocols like (OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS, BGP for dual ISP, etc. protocols) and set up load balancing
- Strong understanding of network security practices and tools (firewall policies, rules, best practices, VPN, IPSEC, GETVPN)
- Experience with Scripting (Shell, bash or Python)
- Experience withVMs(Google Compute Engine, VMware, Amazon EC2, etc.)
- Strong understanding of administration (user accounts, permission models, access control)
- Familiarity with common Linux troubleshooting tools (vmstat,iostat, lsof,strace)
- Expected to be able to design, deploy, follow, explain and enhance defined ITIL/ITSM processes in his team as well as linked teams. Knowledge of Software development processes and methodologies
- Familiarity with SQL
- Familiarity with cloud computing
- Strong business ownership and customer focus
- Basic experience with Python
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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