We are seeking a Salesforce Business Analyst to join our team and enhance our media process execution using Cloud technology.
The ideal candidate will have a comprehensive understanding of the media industry and be adept at delivering customer experience-driven solutions. The primary role of this Business Analyst will be to perform business analysis, prepare detailed user stories, and manage project requirements from inception to completion.

#LI-DNI

Responsibilities

• Develop and maintain a prioritized backlog of EPICs aligning with long-term business objectives
• Collaborate with stakeholders to document major features and functionalities as EPICs
• Adjust the backlog regularly in response to new priorities or implementation feedback
• Analyze different user types (personas) interacting with the platform
• Map out each persona's specific needs, behaviors, and expectations to platform features
• Facilitate workshops to validate and refine persona definitions and alignments
• Work with architects and development teams to define Business Process Architectures at two levels
• Ensure business processes are well documented and configured for enhanced efficiency and user satisfaction
• Provide consultative support for BP architecture configurations using best practices
• Decompose EPICs into manageable user stories detailing necessary features and functions
• Define clear acceptance criteria for each user story to aid testing and validation
• Conduct agile ceremonies focusing on refining and adjusting user stories based on feedback

• At least 2 years of Salesforce experience
• Proficiency in preparing requirements and crafting user stories
• Strong presentation skills
• Salesforce Admin certification
• Understanding of media process execution
• English proficiency at B2 level or higher

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Monthly non-taxable amount for the electricity and internet bills