We are seeking a Middle Application Support Specialist to join our dynamic team. This role offers an exciting opportunity to leverage your expertise in data analysis, databases, Java, Python, SQL, Linux, networks basics, programming technologies, and web services. As a crucial member of our team, you will play a pivotal role in providing comprehensive application support, ensuring seamless operation and performance of critical systems.
#LI-DNI
Responsibilities
- Response, diagnosis, resolution and tracking by phone, email and chat of customer support queries and community support cases or forum threads
- Use existing troubleshooting tools and techniques to establish root cause for queries and provide a customer facing root cause assessment
- Perform internal classification queries documenting classes of problems and preventative actions for further retroactive analysis
- Reactively file issue reports to Customer engineers, build documentation, procedures, document desired behavior and/or steps to reproduce, and suggest code-level resolutions for complex product bugs, assist engineers to drive bugs to resolution
- Perform community management tasks as needed by the business
- Take cases involving customer-specific requirements on architectural design, provide solutions limited to a particular product (or a subset of product features)
- Follow notification and escalation procedures
- Follow standards for communications with business involving operational issues
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- 2+ years of experience working with support projects and/or a 24x7 environments
- Advanced english level (B2+/C1)
- Proficiency in Java, Python, SQL, and other programming languages
- Solid understanding of databases and data analysis techniques
- Familiarity with Linux and basic networking principles
- Proven experience in troubleshooting and resolving complex technical issues
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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