Join our team as a Mass Incident Management Analyst in our fast-paced environment.
In this position, you will take charge of analyzing and managing large-scale IT incidents to ensure seamless operations of applications and services. The successful candidate will possess a solid analytical background and should be eager to lead and take part in incident management activities.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

• Validate, analyze, and oversee large scale incidents
• Observe and maintain the health of applications and/or services at the first level of IT
• Establish effective communication with varied stakeholders
• Spearhead and guide daily management discussions
• Oversee and adhere to compliance with assigned tasks

• At least 2 years of professional experience in a User Support role
• Familiarity with the company's internal systems and applications including STL, PDC, PEC, ORION, SGT, TIENDA
• Competency in IT tools such as SMAX, Dynatrace, SQL/PL, Kibana
• Background in interacting with groups, offering visibility and reporting on tasks impacting Call Center or Client operations
• Robust analytical and problem-solving skills
• Flexibility to think and implement tasks efficiently

• Background in Issue Management

• Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
• Medicina Prepaga (It covers the collaborator and direct family group)
• Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
• Discounts card
• English Training (English lessons, twice per week)
• Training Program (Access to multiple customized training plans according to the needs of each role within the company)
• Marriage bonus (The company doubles the allowance established by law that ANSES offers)
• Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
• External Agreements and Discounts
• Vacations: 14 calendar days a year