We are actively seeking an experienced Lead Support Analyst to enhance our team in Lisbon.
This position serves as a critical bridge between our clients and overseas teams, fostering effective communication, gathering client needs, and overseeing project management.

#LI-DNI

Responsibilities

• Act as the central liaison for interactions between the client and our remote team
• Engage in requirement collection from clients, resolving queries, and ensuring client expectations are met
• Regularly communicate updates on project progress, significant milestones, and essential outputs
• Coordinate effectively with remote team members
• Address and resolve complex support issues within Level 2 and Level 3 scopes
• Refine and improve SQL queries and scripts for effective data manipulation and extraction
• Design and apply ETL procedures for streamlining data integration and workflow management
• Record all activities comprehensively and keep accurate system issue and resolution files
• Spearhead initiatives aimed at boosting support services and operational productivity

• Bachelor's degree in Computer Science, Information Technology or relevant field
• Minimum of 5 years in support analyst capacity
• Over 1 year in a relevant leadership position
• Proficiency in handling Level 2 and Level 3 support challenges
• Proficiency with PLSQL
• Familiarity with ETL frameworks and methods
• Capability to tackle complex problems and manage several tasks simultaneously
• Excellent skills in both verbal and written communication
• Qualifications demonstrating effective performance in both autonomous and team environments

• Microsoft Azure experience

• Competitive compensation depending on experience and skills
• Variety of projects within one company
• Being a part of a project following engineering excellence standards
• Individual career path and professional growth opportunities
• Internal events and communities
• Flexible work hours