We are actively seeking a Lead ServiceNow Engineer with expertise in Workplace Service Delivery to join our core implementation team. In this role, you will have the unique opportunity to lead the global deployment of ServiceNow and play a pivotal role in shaping our organization's technological future. This position is ideal for strategic thinkers who are ready to take on challenges and drive significant transformations across multiple disciplines.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI#servicenow-roles-AM#top-vacancies-10-AM#LI-VA2
Responsibilities
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- Lead the global deployment of ServiceNow throughout our organization
- Manage a variety of modules including ITSM, ITOM, WSD, and HRSD
- Develop ServiceNow integrations with major enterprise platforms, including OKTA SSO, Salesforce, and SAP
- Maintain platform consistency and oversee updates and patches
- Collaborate effectively with internal teams, clients and other vendors to deliver holistic ServiceNow solutions
- Solid experience in implementing ServiceNow WSD Module, with a minimum of six months of experience
- Comprehensive understanding of ServiceNow implementation across various modules,such as ITSM, ITOM, WSD and HRSD
- Competency in ITIL frameworks and best practices for ServiceNow
- Proficiency in English at B2 level or higher
- Proven skills in engaging and presenting to stakeholders across both business and engineering teams
- Ability to work independently and manage tasks effectively
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
- English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)