Lead ServiceNow Consultant

We are looking for a skilled Lead ServiceNow Consultant to support our client's upcoming initiatives in expanding and refining their ServiceNow ecosystem.
This role involves implementing and optimizing capabilities such as Hardware and Software Asset Management, App Portfolio Management, GenAI integration, and SecOps modules. If you are ready to make a significant impact, we encourage you to apply.

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Responsibilities

• Lead the implementation of ServiceNow modules including Hardware Asset Management, Software Asset Management, App Portfolio Management, SecOps, and GenAI components
• Support ongoing IT Service Management improvements and drive Configuration Management Database data cleanup and optimization efforts
• Define and implement configuration rules, discovery scopes, and asset creation logic
• Develop and optimize workflows using Flow Designer
• Collaborate cross-functionally to align ServiceNow capabilities with ITIL processes
• Provide guidance on Common Service Data Model and configuration item modeling
• Contribute to the development of digital portfolios and service offerings using Digital Portfolio Management and Service Builder

• ServiceNow Certified System Administrator, Implementation Specialist in Discovery, Implementation Specialist in Service Mapping
• Strong command of Common Service Data Model and Configuration Item modeling
• Proficiency with Flow Designer and scripting business rules
• Understanding of relationships between Configuration Items
• Familiarity with ITIL practices and how Configuration Items support them
• Ability to distinguish between discoverable and non-discoverable attributes
• Knowledge of asset creation rules defined in ServiceNow
• Fluency in English

• Experience with Digital Portfolio Management
• Familiarity with Service Builder for managing offerings
• Exposure to Agent Client Collector and MID Server web socket endpoints

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively