Lead Cloud Platform Support Engineer

We are looking for a highly skilled and knowledgeable Lead Cloud Platform Support Engineer to guide our cloud support team.
This pivotal role involves leading the management and support of our cloud-based platforms, resolving complex issues, optimizing system performance, and directing collaborative efforts across departments to foster operational excellence and innovation. The successful candidate will have deep technical expertise in cloud infrastructure, demonstrable leadership experience, and the ability to mentor team members.

#LI-DNI

Responsibilities

• Oversee Azure systems deployment, lifecycle maintenance, capacity planning, and collaboration with product teams
• Lead the triage and resolution of service management system incidents and provide strategic action plans
• Monitor applications, manage advanced data manipulation for widgets, generate critical reports, and oversee comprehensive problem identification and resolution processes
• Optimize system data manipulation by fine-tuning agents and collectors
• Provide expert customer support and lead consultations with internal and external stakeholders
• Manage and enhance Azure and AWS infrastructure, including policy oversight, advanced configuration, troubleshooting, and maintenance
• Develop and standardize scripts for automation and report generation utilizing Terraform, Ansible, GIT, and PowerShell across the team
• Maintain and upgrade applications within EKS, AKS, Dockers, and Docker Registry to ensure operational efficiency
• Administer intricate networking protocols and robust network security measures in cloud environments
• Implement and manage advanced Cloudflare products and comparable tools
• Lead continuous monitoring initiatives and manage critical cloud components such as Virtual Machines, Load Balancer, S3, and Azure Backup

• Azure Certified Solutions Architect or Sys Ops Administrator
• 10+ years of IT industry experience, including in-depth knowledge of AWS, Azure, REST APIs, and a Bachelor's degree in Computer Science or Information Technology
• 5+ years of experience in a primary domain with expertise in cloud-based development platforms, change management procedures, and troubleshooting complex production incidents in cloud applications
• 3+ years of advanced experience in creating sophisticated build scripts for release management using tools like Terraform, Ansible, and PowerShell, coupled with programming proficiency in Python and Bash
• 2+ years of experience in configuring and leading efforts on Kubernetes clusters, EKS, AKS, including tools like Helm and Prometheus
• Over 5 years of Linux system administration with advanced knowledge in Red Hat Linux or CentOS
• At least 1 year of leadership experience in a similar role with a proven ability to mentor and lead a technical team
• Flexible to lead and participate in a 24x7 operations support environment on a rotational shift basis
• Demonstrated capability to research, absorb, and organize strategic data into actionable information for business and technical enhancements

• Improved medical coverage - EPAMers are eligible to participate in a supplementary health insurance program that shall have the usual coverage in the industry, with the Company funding 100% of the value of the monthly premium for participation
• Lunch Allowance - You will receive a daily allowance of CLP $ 7,000 per working day. Enjoy a nice meal on us
• Allowance for internet and electricity - You will receive an allowance of CLP $15,000 per month to cover internet and electricity expense
• National Holiday Bonus - We celebrate joining the Chilean Market. That is why all our employees will receive a bonus of CLP $86,646 in September
• Christmas Bonus - You will receive an End of Year bonus of CLP $170,539. It will be paid during the month of December, to ensure you have a Happy Holiday!
• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Are you open to relocation? - If you want to relocate to another country and we have the right project, we will assist you every step of the way, to help you and your family, reach your new home