Lead Application Support Analyst

We are looking for a Lead Application Support Analyst to join our Global Support team, ensuring operational excellence across 10 countries and three time zones. In this role, you will be responsible for IT system stability, governance, and automation, supporting a 24/5 global operation.

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Responsibilities

• Ensure system availability and provide fast, effective responses to IT issues
• Lead the proactive governance of Global Research Applications, ensuring compliance with IT best practices
• Oversee release management, including patches, bug fixes and configuration changes
• Foster a culture of knowledge-sharing, documentation and cross-training
• Mentor and develop team members, driving collaboration and high performance
• Act as a bridge between Business, Technology and Functional teams to ensure seamless platform connectivity
• Provide incident, problem and release management updates to stakeholders
• Leverage automation to optimize system performance and improve operational efficiency
• Drive IT governance and de-risking initiatives to maintain security and compliance

• Expertise in Unix & SQL, ensuring robust system management and troubleshooting
• Strong ITIL service management background, including incident, change and production management
• Proven leadership experience with the ability to mentor and support teams
• Strong problem-solving skills with a structured and detail-oriented approach
• Excellent communication skills to engage with global teams and stakeholders
• A proactive mindset, always looking for opportunities to improve efficiency and security
• Flexibility to work across a 24-hour support timeline, ensuring continuous IT operations

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

• EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
• We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients