Currently, we are looking for a Junior Service Desk Specialist to make our team even stronger. This role focuses on ensuring the optimum performance of network systems and applications through proactive monitoring and effective incident resolution. The ideal candidate will be ready to work in a 24/7 environment with rotational shifts, ensuring the smooth operation of our IT infrastructure.
This position offers remote setup with the flexibility to work from any location in Kazakhstan, whether it's your home or well-equipped offices in Astana, Almaty or Karaganda.
#LI-DNI
Responsibilities
- Monitor network devices and system infrastructure using tools like SolarWinds, Zabbix, and Grafana
- Acknowledge alerts in a timely manner and identify performance issues or abnormal system behaviors
- Perform baseline troubleshooting for network latency, packet loss, and system downtimes
- Monitor application performance, logs, and error reports utilizing tools such as CloudWatch, Azure Monitor, and Datadog
- Identify and understand basic web and database errors to maintain application efficiency
- Proactively detect system, network, or application issues and perform initial diagnosis
- Escalate critical issues to L2/L3 teams while providing detailed diagnostic information
- Manage incident and ticket lifecycle using platforms like ServiceNow, Jira, and Zendesk
- Collaborate with cross-functional teams to resolve complex issues and communicate updates to stakeholders
- Maintain clear communication for ticketing, emails, and reporting while providing troubleshooting steps and resolution expectations
- Handle multiple incidents, alerts, and tasks efficiently, ensuring quality is not compromised
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- Familiarity with monitoring network devices such as routers, switches, and firewalls
- Competency in using monitoring tools like Zabbix, Grafana, and SolarWinds
- Understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and VLANs
- Basic knowledge of Windows Server, Linux, and cloud platforms including AWS, Azure, and GCP
- Proficiency in managing incidents and tickets using ITSM platforms like ServiceNow and Zendesk
- Ability to perform basic troubleshooting for common network and system issues
- Capacity to work under pressure in a 24/7 Network Operations Center environment with rotational shifts
- Eagerness to continuously learn and adapt to new technologies and troubleshooting techniques
- Strong verbal and written communication skills in English, at least at a B2 level
- Experience using ITSM platforms like Salesforce
- Background in monitoring tools such as CloudWatch and Azure Monitor
- Skills in analyzing and resolving application-related issues using New Relic or Datadog
- We connect like-minded people: :
- Delivering innovative solutions to industry leaders, making a global impact
- Corporate and social events
- Enjoyable working environment
- We invest in your growth: :
- Leadership development, career advising, soft skills and well-being programs
- Unlimited access to LinkedIn Learning and Get Abstract
- Free English classes with certified teachers
- Discounts in local language schools, including online courses for the Kazakh language
- We cover it all: :
- Participation in the Employee Stock Purchase Plan
- Medical & family care package
- Six trust days per year (sick leave without a medical certificate)
- Coverage of psychology sessions of your choice
- Benefits package (sports activities, a variety of stores and services)