We are looking for a driven and proactive Junior Networking Engineer to join our dynamic team.
This role is ideal for someone passionate about technology and networking and who thrives in a fast-paced environment supporting global customers with our cutting-edge Cloud Platform products.

#LI-DNI

Responsibilities

• Support customers using Cloud Platform products, including Google Compute Engine and related services
• Provide technical assistance as part of a 24x5 global support organization
• Collaborate with Engineers and Product Managers to enhance the product
• Manage change requests and incident tickets for Incident Management, Problem Management, and Change Management
• Follow notification and escalation protocols
• Maintain standards for communication with the business regarding operational issues

• At least 1 year of experience as a Networking Engineer or in a combined role with Sysadmin
• Proficiency in Linux/UNIX, Windows Server
• Knowledge of web and mail protocols such as HTTP, TLS, SMTP
• Experience with network protocols and technologies, including TCP, UDP, and HTTP/HTTPS
• Background in routing protocols and network technologies like OSPF, BGP, EIGRP, VRRP, IP, HSRP, MPLS
• Understanding of network security practices, including firewall policies, VPN, and IPSEC
• Skills in shell scripting and familiarity with VMs such as Google Compute Engine, VMware, Amazon EC2
• Capability to set up monitoring, conduct performance audits, and optimization
• Strong understanding of administrative tasks, including user accounts and access control
• Experience troubleshooting with network tools like traceroute, iperf, tcproute
• Familiarity with common Linux troubleshooting tools like vmstat, iostat, lsof, strace
• Knowledge of ITIL/ITSM processes and software development methodologies
• Ability to design, deploy, follow, explain, and enhance ITIL/ITSM processes
• Strong business ownership and customer focus

• Familiarity with SQL and cloud computing

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more