We are seeking a motivated and detail-oriented Junior 2nd Level Support Analyst to join our dynamic IT support team.
The ideal candidate will possess a foundation in Information Technology or a related field and demonstrate an eagerness to learn and grow within the organization. As a Junior Analyst, you will play a critical role in addressing and resolving escalated technical issues, ensuring high levels of customer satisfaction and system functionality.
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
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Responsibilities
- Provide timely and accurate solutions to escalated customer support tickets
- Work collaboratively with senior support analysts and other team members to diagnose and troubleshoot complex technical problems
- Monitor and maintain IT systems to preemptively address potential issues
- Contribute insights and suggestions to improve support processes and tools
- Maintain clear and effective communication with team members and non-technical stakeholders
- 1+ years of experience in Application Support
- Proficiency in PL/SQL and Oracle Forms and Reports
- Background in REST APIs using frameworks like Node.js or Spring Boot
- Familiarity with React concepts such as components, props, state, hooks
- Understanding of JavaScript, including handling promises and async/await
- Knowledge of GitHub or Bitbucket
- Experience with monitoring server logs in environments like OpenShift for Node.js applications or Oracle databases
- Competency in using tools like Postman or Swagger
- Degree in Information Technology, Computer Science, or related field; or equivalent practical experience
- Basic knowledge of IT principles and support systems
- Strong problem-solving skills and attention to detail
- Excellent communication skills, both written and verbal
- A proactive attitude and willingness to take initiative
- Experience with BitBucket
- Skills in JavaScript or Node.js
- Background in Oracle Forms Services or Oracle Reports Server
- Proficiency in using Postman
- Familiarity with Spring Boot
- Connectivity Bonus (15,000 ARS are paid with a salary receipt at the end of each month as a non-wages concept)
- Medicina Prepaga (It covers the collaborator and direct family group)
- Paternity Leave (Two additional days are added to what is established by law, total of 4 days)
- Discounts card
- English Training (English lessons, twice per week)
- Training Program (Access to multiple customized training plans according to the needs of each role within the company)
- Marriage bonus (The company doubles the allowance established by law that ANSES offers)
- Referral Program (Referral bonus is paid when the referral of a collaborator joins the Company)
- External Agreements and Discounts
- Vacations: 14 calendar days a year