We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team, help design processes, and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.

#LI-DNI#LI-VA2

Responsibilities

• Drive requirement gathering and analysis
• Create User Stories / Requirements specifications
• Design and improve processes in ESM (ITSM and adjacent domains)
• Serve as a process subject matter expert to the customer and members of the team
• Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
• Create and maintain process documentation
• Participate in pre-sales activities and demos

• Background in designing and improving processes in the ESM domain with process modelling tools
• Proficiency in communication, negotiation, and presentation
• Understanding of Agile methodologies
• Knowledge of ITIL
• ServiceNow (or other ITSM tool)
• Background in collaborating directly with technical and business stakeholders of the customer
• Qualifications in business process modeling
• Proficiency in producing high-quality documentation
• English at B2+ level

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 55+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
  • English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Four trust days per year for personal needs
  • Discounts for fitness clubs
  • Benefits package (hotels, restaurants, stores and services)