We are seeking a driven and innovative ESM / ServiceNow Consultant to join our growing team, help design processes, and consult clients on end-to-end solutions built on the ServiceNow platform.
In this role, you will play a key role in a variety of projects in ITSM, ITOM, HR and other business domains for customers worldwide.
Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.
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Responsibilities
- Drive requirement gathering and analysis
- Create User Stories / Requirements specifications
- Design and improve processes in ESM (ITSM and adjacent domains)
- Serve as a process subject matter expert to the customer and members of the team
- Closely collaborate with various stakeholders and members of the team. Communicate requirements and act as a liaison between the customer and the development team
- Create and maintain process documentation
- Participate in pre-sales activities and demos
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- Background in designing and improving processes in the ESM domain with process modelling tools
- Proficiency in communication, negotiation, and presentation
- Understanding of Agile methodologies
- Knowledge of ITIL
- ServiceNow (or other ITSM tool)
- Background in collaborating directly with technical and business stakeholders of the customer
- Qualifications in business process modeling
- Proficiency in producing high-quality documentation
- English at B2+ level
- Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
- Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
- World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
- Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
- GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
- Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
- Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
- Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price