We are currently seeking an experienced End-user Support Engineer to join our team. You will be a customer service and support, working with the team and assisting our customers via in person walkup, support tickets, email and chat.

#LI-DNI

Responsibilities

• Support colleagues regarding IT requests/incidents (hardware/software)
• Provide IT training for newcomers related to EPAM Systems infrastructure
• Prepare documentation and reports for processes within the company
• Communicate with external vendors and Global IT teams to resolve problems
• Maintain and update assets inventory
• Communication room maintenance and environment monitoring
• Install and configure computer network hardware and applications
• Taking employees or clients through a series of actions, either face to face or remotely via MS Teams to help set up systems or resolve issues
• Rapidly establish a good working relationship with employees and other professionals promoting good IT practices

• Proficiency in building and troubleshooting Linux, Apple, and Windows OS
• Basic knowledge of networking (TCP/IP, DNS, DHCP) and network infrastructure
• Basic knowledge of Microsoft Windows Server management (Active Directory, WSUS, 3rd party antivirus service)
• Basic troubleshooting skills of Win, Apple, and Linux OS
• User-friendly attitude willing to help employees solve their daily issues with IT infrastructure
• Good communication skills and problem-solving attitude
• Capable to work in a team in a multi-level organization
• Willing to learn new technologies and respond quickly to new challenges

• Proficiency with Azure infrastructure (as an MS Systems Engineer)
• Background in virtualization (Hyper-V, VMWare, Failover clustering)
• Skilled in MS System Center - SCOM, SCCM, SCO, SC HVMM
• Proficiency with Office 365 and Microsoft Exchange
• ITIL Foundation, ServiceNOW, Asset Management (CMDB) knowledge
• Ability to write technical documentation in English
• Basic knowledge of network monitoring

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)