Director, Account Management

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are looking for a proficient Engagement Manager.
In this role, you will cultivate and strengthen client relationships while driving new business initiatives. This position is perfect for someone eager to make a significant impact within the organization and the life sciences sector.

• Develop and implement comprehensive account strategies to achieve business objectives
• Conduct regular account reviews to assess performance and identify growth opportunities
• Collaborate with cross-functional teams to align account plans with overall business strategy
• Analyze market trends and client needs to develop tailored business strategies
• Identify and pursue new business opportunities within existing accounts
• Monitor and report on account performance, providing insights and recommendations for improvement
• Build and maintain strong, long-lasting client relationships
• Serve as the primary point of contact for key accounts, addressing client needs and concerns promptly
• Ensure client satisfaction by delivering exceptional service and support
• Lead and mentor a team of account executives, fostering a collaborative and high-performance culture
• Provide guidance and support to team members, helping them achieve their professional goals
• Drive team initiatives to enhance client engagement and account growth
• Utilize industry knowledge to understand client challenges and provide relevant solutions
• Stay updated on the latest trends and developments in the life sciences sector
• Lead contract negotiations with clients, ensuring favorable terms and conditions
• Resolve conflicts and disputes effectively, maintaining positive client relationships

• 15+ years of experience in account management
• Proven leadership experience in a managerial role
• Demonstrated participation in large-scale projects
• Knowledge of life sciences industry
• Skills in account strategy and planning
• Expertise in client relationship management
• Proficiency in business strategy development
• Capability to negotiate favorable terms and conditions
• Fluency in English

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)