Delivery Manager

At EPAM, Delivery Management goes beyond the standard of Project Management. It is the unique combination of Project Management, People Management, Product Management, Solution Architecture, and Account Management.
The role will be to oversee all aspects of the delivery process, including technical hands-on aspects, requiring former engineering experience. You will be accountable for your team's performance and deliverables, as well as client expectations management, ensuring projects are accomplished on time, within budget, and within the agreed scope.
As part of delivery governance duties, you will be exposed to customers' management as well as executives, and you will take part in account development strategy shaping, building strong, professional relations with the client.

• Oversee end-to-end delivery for one of our accounts, managing technology, process, and people-related aspects
• Establish delivery governance on the project in accordance with the EPAM Quality Management System
• Define team structure, necessary roles, and skillset with P&L awareness
• Adopt best engineering practices to provide quality delivery and high productivity
• Assemble and manage your engineering team according to the given engagement model
• Manage the staffing process and support hiring in case of composing your team with external candidates
• Manage your team's performance and overall delivery health with a data-driven approach, supported by selected metrics or KPIs relevant to your project engagement model
• Understand the business context of your client and project, your key stakeholders, and manage their expectations
• Understand not only what solution you are building for the customer but also why the customer needs it in the first place
• Oversee the architecture of build solutions, understand components, their technical capabilities and limitations, and be able to make key technical decisions to deliver flexible and sustainable solutions
• Act as the client's contact point for day-to-day delivery communication, deal with escalations, and support in conflict solving
• Ensure project profitability, manage the CSAT process
• Participate in the statement of work and customer proposals preparation
• Ensure delivery compliance with respective standards, policies, and regulations, including ISO, ISAE, and GDPR among others
• Maintain the right balance between customer satisfaction and your team's motivation in order to maintain sustainable long-term successful delivery

• Experience in IT project or program management, supervising complex delivery with multiple delivery streams. Experience delivering cloud solutions
• Prior experience with a hands-on engineering role in any of the leading technologies
• Software architecture and software engineering practices knowledge
• Ability to drive technical discussions and cooperate with technically skilled and non-technical stakeholders
• Hands-on experience establishing delivery governance on the project, which means selection of delivery approach and tailoring required processes/workflows to execute the project within given constraints: scope, timeline, budget, quality, team, risks, and customer satisfaction
• Understanding and exposure to different software development methodologies (waterfall, agile, scaled agile, hybrid)
• Ability to design and tune an effective agile delivery process that serves the right purpose and fits an existing environment
• Experience with data-driven delivery, establishing, monitoring, reporting, and taking actions based on delivery metrics relevant to a given engagement model
• Ability to engage with the customer. Building and maintaining professional relations, understanding the customer's organization needs, goals, and challenges is key
• Taking leadership in solving all the questions on the project, no matter what kind they are - technical, infrastructure, HR, administrative - any kind
• Experience in people leadership, including motivation, performance, retention, and recognition management in your project. Knowing your team is essential to succeed
• Strong experience in presales, proposal writing, and sales pitches
• Practical footprint in P&L management and ensuring project profitability
• Excellent communication skills; fluent spoken and written English, as well as B2-level Polish, is mandatory
• Desire to grow AI-related experience, promoting AI-supported SDLC and AI-based solutions delivered for the customer

• We gather like-minded people:
  • Engineering community of industry professionals
  • Friendly team and enjoyable working environment
  • Flexible schedule and opportunity to work remotely within Poland
  • Chance to work abroad for up to 60 days annually
  • Business-driven relocation opportunities
• We provide growth opportunities:
  • Outstanding career roadmap
  • Leadership development, career advising, soft skills, and well-being programs
  • Certification (GCP, Azure, AWS)
  • Unlimited access to LinkedIn Learning, Get Abstract, Cloud Guru
  • English classes
• We cover it all:
  • Stable income (Employment Contract or B2B)
  • Participation in the Employee Stock Purchase Plan
  • Benefits package (health insurance, multisport, shopping vouchers)
  • Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
  • Referral bonuses
  • Corporate, social and well-being events
• Please, note:
  • The set of bonuses might vary based on the role you apply for - specifics will be discussed with our recruiter during the general interview
  • We will reach out to selected candidates exclusively