We are currently seeking a Data Operations Support Analyst to join our team. In this role, you will be a key player in providing end-to-end data services support for external clients based in the US. You will work within the ServiceNow ticketing system, managing the flow of operations to ensure the seamless functioning of data services. If you have a strong background in Application Support and are adept at working with detailed workflows and handling case-sensitive data under tight SLAs, we invite you to be a part of our dynamic team.
The remote option applies only to the Candidates who will be working from any location in Ukraine.
#LI-DNI
Responsibilities
- Manage ServiceNow incidents and follow detailed workflows outlined on Confluence
- Escalate cases to clients and validate data on financial organizations' websites
- Handle case-sensitive data under tight SLAs
- Escalate to the L2 team when encountering unknown scenarios
- Engage in incident and change management activities
Want more jobs like this?
Get jobs in Kyiv, Ukraine delivered to your inbox every week.
- A minimum of 2+ years of Level 1 experience in Application Support
- Proven experience with ticketing systems
- Excellent communication skills to interact with external users
- Experience in the financial or banking sector is preferred for candidates with an application support background, or candidates with macro-economic knowledge/background willing to work in support
- Ability to work under pressure and demonstrate high motivation
- Fluency in English at B2 level or higher
- Familiarity with ITIL practices
- Experience in the financial or banking sector
- Macro-economic knowledge/background
- Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
- Receive the necessary equipment to perform your work tasks
- Change projects and technology stacks within EPAM
- Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
- Consider relocation options in over 30 countries worldwide
- Participate in volunteer, charity programs and communities (both technical and interest-based)
- You can plan your individual career path together with your manager
- Receive regular feedback from colleagues
- Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
- Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
- Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
- Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
- Study at EPAM Solution Architecture School with the instructors who are practicing architects
- Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
- Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
- Vacation and sick leave (including a sick leave without a medical certificate)
- A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
- Medical insurance for family members at corporate rates
- Company support during significant life events (childbirth or adoption, marriage, etc.)
- Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
- E-kids program - a free programming language training program for EPAMers' children