EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

Description

A CMDB configuration manager is responsible for maintaining and updating the configuration management database (CMDB) that contains information about the assets, services, and dependencies of an organization's IT infrastructure. The CMDB configuration manager ensures that the CMDB is accurate, complete, and consistent, and that it supports the IT service management (ITSM) processes and goals. He is responsible for good relations with stakeholders and facilitate them where possible.

• Accountable for the definition of and adherence to the (logical) CMDB and CSDM data model (in cooperation with the CSDM and CMDB Stewards)
• Establishing and maintaining the Configuration Management plan
• Accountable for determining and documenting ServiceNow specific principles (i.e. Authorization and Naming Conventions)
• Establish and enforce the policies, processes and standards for configuration management and CMDB usage (process owner)
• Accountable for the adherence to regulations, security & privacy policies & the defined target model (aka quality) incl. the LCM processes to manage CI data
• Analyze and report on the CMDB data quality, performance, and compliance for executives
• Facilitates and manages CMDB Audits by providing the relevant data to the relevant audit stakeholders
• Drive new initiatives to improve the overall data quality
• Advises teams and help them use the CMDB correctly
• The Config manager is the SPOC for the Business related to CMDB demands and to the ServiceNow Platform owner

• Strong knowledge of ITSM best practices and frameworks, such as ITIL, COBIT, or ISO/IEC 20000
• Proficient in using and administering CMDB tools and platforms, such as ServiceNow, BMC Remedy, or IBM Tivoli
• Excellent analytical, problem-solving, and decision-making skills
• Ability to adapt to changing business and IT needs
• Bachelor's degree in computer science, information systems, or related field, or equivalent work experience
• Certification in ITSM or CMDB is a plus

• We believe that the greatest strength of the company is its people. EPAM is fully committed to help its employees to reach their full potential and achieve their professional goals through continues learning. With this in mind, we would like to introduce to you few of the many opportunities and services which we believe will help you expand your current knowledge:
• Full access to cutting-edge tools and technologies
• Competitive compensation depending on experience and skills
• All-around Social package: professional & soft skills training, medical & family care programs, sports
• Relocation opportunities
• Free English classes
• Unlimited access to LinkedIn learning solutions
• Continuous experience exchange with experts and professionals worldwide
• Friendly team and comfortable working environment
• Engineering, corporate, and social events within and outside the Company
• Flexible working schedule
• Opportunities for self-realization