We are currently seeking a dedicated and experienced individual to fill the role of Cloud Operations (Linux).
This role involves supporting customers by using various Cloud Platform products and solutions, working as part of a global support team, and collaborating with Engineers and Product Managers to enhance the product experience. The ideal candidate will possess a strong background in Linux and system administration, along with an ability to handle multiple tasks simultaneously.

#LI-DNI

Responsibilities

• Provide support to customers using Cloud Platform products, solutions and APIs including Google Compute Engine and related services
• Provide technical assistance and support as part of a global 24x5-support organization
• Work closely with Engineers and Product Managers to improve the product and make our customers successful
• Change requests and incident ticket handling for the remaining Infrastructure Teams - Incident Management, Problem Management and Change Management
• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Follow notification and escalation procedures
• Follow standards for communications with business involving operational issues

• At least 2 years' experience as a Systems Engineer or a combination of Networking and System Administrator
• Strong knowledge of Linux/UNIX and Windows Server
• Familiarity with scripting (Bash, Shell or Python)
• Familiarity with multitasking and multiprocessing
• Capable to setup monitoring, conduct performance audit and performance optimization
• Strong understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
• Experience troubleshooting Linux performance (CPU, memory, I/O)
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace)
• Familiarity with SQL
• Familiarity with cloud computing
• Strong business ownership and customer focus

• Experience in VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
• Familiarity with BigQuery, Cloud Storage and CloudSQL
• Coding ability in one or more languages (Java, Python, C++ etc.)
• Familiarity with software commonly used on VMs (MongoDB, Hadoop etc.)
• Experience in deploying and managing distributed systems and clusters
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
• Expected to be able to follow and understand a defined ITIL/ITSM process, train other team members, and contribute in process improvement

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more