We are currently in search of a Cloud Operation Engineer to join our team. In this role, you will play a crucial part in providing technical support for our software applications and systems, ensuring their smooth operation and performance.
#LI-DNI
Responsibilities
- First point of contact for customers seeking technical support via phone, email or chat
- Perform remote troubleshooting, reproducing customer issues in different environments
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Full Ownership of clients' issues from beginning to completion, ensuring effective technical resolution for the customers
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- At least 3 years of experience in IT Operations Support
- Availability to work on weekends and late shift
- Demonstrated technical Linux administration skills
- Ability to read and interpret logs (Linux, HTTP)
- Experience with Scripting (Shell, bash or Python)
- Demonstrated experience troubleshooting and explaining investigation to IT people and end users(non-technical)
- Fluent in English. Must be above B2+
- ITIL certification, or experience working with ITIL based processes
- Knowledge in Javascript and Python (reading and understanding code)
- Experience in Gsuite products
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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