We are seeking a skilled Cloud Application Support Engineer to join our team and provide support for our cloud-based applications.
This individual will be responsible for maintaining, troubleshooting, and enhancing application performance in the cloud environment.
We accept CVs in English only.

#LI-DNI

Responsibilities

• Maintain and support cloud applications, ensuring high availability and performance
• Troubleshoot and resolve complex issues related to application functionality and performance
• Implement and support data migrations in the cloud environment
• Participate in incident and service request management
• Administer Windows Server OS and Microsoft SQL databases for effective application operations
• Ensure the proper functioning of internet information services and web servers
• Collaborate with development teams to optimize application performance
• Facilitate effective communication with stakeholders regarding application status and issue resolution
• Document processes and maintain service logs to ensure compliance with IT standards
• Stay updated with the latest trends and technologies in cloud application support

• Minimum of 2 years of experience in application support, maintenance, and data migrations
• Proficiency in Google Cloud Platform and Microsoft platform technologies (e.g., .NET, IIS, MS SQL)
• Advanced troubleshooting skills and intermediate to advanced knowledge of SQL (MSSQL and PostgreSQL)
• Competency in ITSM, specifically incident and service request management
• Strong understanding of Microsoft Servers OS administration
• Background in IIS and web servers, possessing a range of intermediate to advanced skills
• Fluency in English at B2-C1 level

• Familiarity with Microsoft Azure and Elastic Stack
• Knowledge of CI/CD processes and Jenkins
• Understanding of Agile and Scrum methodologies
• Skills in using PowerShell for automation and scripting tasks

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!