EPAM Systems offers 24/7 support services for users of a major cloud platform. The support team is distributed across multiple locations. We are hiring a Data Analytics Support Specialist with proven experience in Business Intelligence (BI) and visualization to expand our multi-language team, based in Minato-ku, Tokyo, Japan.

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Responsibilities

• Provide comprehensive technical support for Cloud Platform Analytics products, solutions and APIs like Looker services, and manage incidents, problem-solving, and change processes as part of a global 24/7 support organization
• Collaborate effectively with engineers, product managers, and internal support teams to enhance the product, address and document product bugs and feature requests, and ensure customer success with effective solutions
• Follow notification and escalation procedures, uphold high communication standards with business stakeholders on operational issues, and collaboratively enhance cloud products at a senior level with internal support teams

• 3+ years' experience in a role encompassing software development, data analytics engineering, or a related field
• Knowledgeable in Python, SQL and Big Data architectures and technologies (1TB+) with experience in Business Intelligence (BI) or Data Visualization (Google Looker, Grafana, Tableau, PowerBI, Kibana, Microstrategy)
• Experienced with distributed computing frameworks (e.g., Hadoop, Spark, Flink), distributed data stores (e.g., HBase, Cassandra), and message brokers (e.g., Kafka, RabbitMQ)
• Working knowledge of Git repositories
• Strong research, analytical, and problem-solving skills capable of managing vast amounts of data (up to exabytes)
• Familiarity with web protocols (HTTP, TLS/SSL, etc.) and a solid understanding of programming and scripting languages including Java, C++, C#, Scala, Python, PHP, and R
• Business-level English skills + native fluency in Japanese

• By choosing EPAM, you're getting a job at Great Place To Work-Certified™ in 2024 , Glassdoor's Top 100 Best Places to Work in 2023 & one of Most Loved Workplace, as recognized by Newsweek , 2021 - 2023
• Your voice matters. At EPAM, employee ideas are the driving force behind our business. You'll be part of a supportive workplace where everyone is respected and included
• Through extensive opportunities for internal training and self-development, including workshops, online courses, and mentoring programs, you'll learn, contribute, and grow with us
• You'll be challenged while working side-by-side with some of the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices