We are excited to offer an opportunity for a skilled Azure Support Engineer to join our dynamic team.
The successful candidate will play a crucial role in maintaining and enhancing our technology infrastructure to support our operations effectively. This position requires a proactive individual who is committed to delivering high-quality solutions and can adapt quickly in a fast-paced environment.
This position offers a flexible hybrid work schedule, requiring a few mandatory days in the EPAM Tbilisi office.

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Responsibilities

• Support end users via ServiceNow according to SLA
• Investigate and troubleshoot issues
• Participate in production incidents, escalate to vendors and communicate effectively to resolve issues
• Work according to an on-call schedule to provide 24x7 support
• Communicate with L2 and development teams
• Collaborate on development projects with clients
• Enhance the existing Ops handbook with new cases
• Process Azure extension requests
• Create and support vendor tickets including Microsoft support requests and relevant Jira tickets
• Continuously improve service processes and system performance

• Proven experience as a Systems Engineer or similar role
• Strong understanding of Azure DevOps and CI/CD processes
• Proficiency in Go language and Golang Functions
• Fluent English communication skills at a B2+ level

• Experience with Linux systems
• Knowledge of containerization technologies such as Docker and Kubernetes
• Familiarity with Jenkins for automation
• Experience with cloud platforms like GCP and AWS
• Understanding of network principles and protocols

• We connect like-minded people:
  • Delivering innovative solutions to industry leaders, making a global impact
  • Enjoyable working environment, whether it is the vibrant office or the comfort of your own home
  • Opportunity to work abroad for up to two months per year
  • Relocation opportunities within our offices in 50+ countries
  • Corporate and social events
• We invest in your growth:
  • Leadership development, career advising, soft skills and well-being programs
  • Certifications, including GCP, Azure and AWS
  • Unlimited access to LinkedIn Learning, Get Abstract, O'Reilly, Cloud Guru
  • Free English classes with certified teachers
• We cover it all:
  • Participation in the Employee Stock Purchase Plan
  • Monetary bonuses for engaging in the referral program
  • Comprehensive medical & family care package
  • Five trust days per year (sick leave without a medical certificate)
  • Benefits package (sports activities, a variety of stores and services)