We are looking for an experienced Application Support Team Lead to join our team and leverage their cloud operations expertise to help establish and maintain a cloud support model for a number of enterprise applications being migrated to the Azure cloud.
This is a fully remote position that offers you the flexibility to work from any location in Armenia, whether it's your home or well-equipped offices in Yerevan or Gyumri.
#LI-DNI
Responsibilities
- Azure Networking: Ensure efficient management and troubleshooting of Azure networking components
- Troubleshooting: Diagnose and resolve issues within the Azure infrastructure and its key PaaS components (e.g., App Services, Azure SQL, etc.)
- Support Processes, Runbooks & Documentation: Help agree and then set up the initial Cloud side support processes. Create and maintain runbooks, guides, and documentation for other engineers and support teams
- Team Coordination: Coordinate and collaborate with the AppSupport team (L2) and Delivery team (L3) to ensure seamless operations
- On-Call Support: Participate in the on-call support rotation, ensuring timely response and resolution of issues in the cloud environment
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- Experience with Microsoft Azure
- Azure Network Fundamentals basic knowledge on Virtual Networks (subnets, vNets etc), NSG/ASGs, Firewalls and use of Private Endpoints
- Proficiency in issue tracing using Azure Monitor, Application Insights, Log Analytics, KQL, and related tools
- Knowledge of Microsoft Entra ID, OAuth, and App Registrations management
- Experience with PowerShell scripting
- Ability to create and maintain technical documentation
- Experience of defining and setting up processes for a Cloud Operating support desk
- Familiarity with key Azure PaaS components
- Azure Kubernetes Service
- Azure Functions
- Azure Batch
- Azure Service Bus
- Azure Application Service
- Azure SQL MI
- We connect like-minded people:
- Delivering innovative solutions to industry leaders, making a global impact
- Enjoyable working environment, whether it is the vibrant office or the comfort of your home
- Opportunity to work abroad for up to two months per year
- Relocation opportunities within our offices in 55+ countries
- Corporate and social events
- We invest in your growth:
- Leadership development, career advising, soft skills and well-being programs
- Certifications, including GCP, Azure and AWS
- Unlimited access to LinkedIn Learning, Get Abstract and O'ReillyFree
- English classes with certified teachers
- We cover it all:
- Participation in the Employee Stock Purchase Plan
- Monetary bonuses for engaging in the referral program
- Comprehensive medical & family care package
- Four trust days per year for personal needs
- Discounts for fitness clubs
- Benefits package (hotels, restaurants, stores and services)