We are looking for an Application Support Engineer to join our team. The ideal candidate should have experience in financial services or macroeconomics, generating reports, and analyzing data under short deadlines. The role involves handling incidents, analyzing macro and market data under tight SLAs, performing ad hoc complex requests, updating documentation, and managing escalations.
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Responsibilities
- Work with ServiceNow incidents, both automatically generated and user-raised
- Follow detailed workflows outlined in Confluence
- Escalate cases to clients when necessary
- Validate data from financial organization websites, understanding macroeconomic categories
- Handle case-sensitive data under strict SLAs
- Escalate issues when workflows cannot be followed
- Perform incident and change management
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- 2+ years of experience in Application Support
- Experience with ticketing systems
- Strong communication skills for external user interactions
- Experience in financial or banking companies (for candidates with application support background) or macroeconomic knowledge/background for those willing to work in support
- Stress resistance, ability to work under pressure, and high motivation
- ITIL knowledge is a plus
- English level B2+
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee's initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Flexible work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
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