We are looking for an Application Support Engineer on a project in a gaming domain to support an online PC, Mac, and iOS online store that offers developers an industry competitive revenue share and direct relations with creators and players. In this role, you will work closely with external partners and our Business Development, Technical, Marketing, Social, QA, and other teams to execute the title release production effort as we build the premier online storefront.
Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.

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Responsibilities

• Support onboarding partners and their products for publishing and promotion on the store
• Coordinate release plans with partners to ensure smooth publishing execution of content delivery for the web, launcher, and mobile experiences
• Validate product readiness - support Partner iterations via dedicated communication channels and be an effective collaborator capable in working well with a defined set of tasks, assisting others and driving towards solution based outcomes
• Manage general title management data and task inventory status
• Provide transparency on product status
• Other responsibilities as defined by the Lead

• 1-3 years of release management experience (service delivery coordination, helpdesk assistance, etc. Experience in gaming would be a great plus)
• Effective organizer with proven solid time management, prioritization aptitude and attention to detail
• Excellent communication skills with experience in external partner engagement
• Proven tolerance for ambiguity and willingness to pick up any tasks thrown your way to support the team effort
• Ability to multitask with dexterity in switching from uploading/updating builds, end-to-end testing, propping CMS content to staying on top of third-party communications in a timely fashion
• Exposure to Gaming industry release process and merchandising a game store or marketplace is an advantage
• Familiarity with JIRA and Trello is preferred
• Desire to leave things better than they found them, constantly pushing for improvements in our process, tools, documentation, quality, and partner experience

• Engineering Heritage. Best-in-class experts sharing a culture of engineering excellence and tackling complex engineering challenges for over 30 years
• Advanced Tech Stack. Innovative projects where you can apply or enhance your expertise in Cloud, Data, AI, and other emerging technologies
• World-Class Clients. Work closely with 295+ of the Forbes Global 2000 on creating disruptive solutions that make a global impact
• Professional Growth. Exceptional support for career development with comprehensive resources for upskilling or reskilling in pioneering practices
• GenAI Community. Strong AI competencies with 600+ experts across 55+ locations driving GenAI-enabled transformation journeys
• Entrepreneurial Culture. If you're passionate and dedicated to improving business transformation, we provide the support you need to bring your ideas to life
• Hybrid Setup.The flexibility to work from any location in Montenegro, whether it's your home or our dynamic offices
• Other Benefits. Corporate health insurance and the possibility of buying private health insurance for the family at a corporate price