Application Support Analyst

We are expanding our Global Support team and seeking an Application Support Analyst with expertise in Unix, SQL, and IT service management (ITIL). This role plays a crucial part in maintaining system availability, troubleshooting issues and ensuring adherence to IT governance.

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Responsibilities

• Ensure maximum system availability, providing prompt and accurate responses to IT issues and requests
• Proactively manage and govern Global Research Applications, following IT governance best practices
• Support integration of new releases, patches and configuration changes into production, including post-release monitoring
• Lead knowledge sharing, documentation and cross-training to improve team collaboration and efficiency
• Mentor and support team members, fostering a high-performance culture
• Act as a liaison between Business, Technology and Functional teams to ensure smooth platform operations
• Provide incident, problem and release management updates to stakeholders
• Utilize automation tools to enhance operational efficiency and system stability
• Implement IT governance and de-risking strategies to maintain a secure IT environment

• Proficiency in Unix, SQL and Linux for IT system management and troubleshooting
• Strong background in IT service management (ITIL), including incident, change and production management
• Excellent communication skills with the ability to collaborate across global teams
• Ability to analyse complex IT issues, troubleshoot and implement solutions efficiently
• Detail-oriented, proactive and a structured problem-solver with a passion for automation and operational efficiency
• Flexibility to work across a 24-hour support timeline, including regular onsite coverage

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2021 & 2022&2023
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us

• EPAM is a leader in the fastest-growing segment (product development/digital platform engineering) of the IT industry. We acquired Just-BI in 2021 to reinforce our leading position as a global Business Intelligence services provider and have been growing rapidly. With a talented multinational team, we provide data and analytics expertise
• We are currently involved in end-to-end BI design and implementation projects in major national and international companies. We are proud of our entrepreneurial start-up culture and are focused on investing in people by creating continuous learning and development opportunities for our employees who deliver engineering excellence for our clients