EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
We are seeking a dynamic Amazon Connect Architect to drive the architecture and design of our sophisticated IVR and Contact Center solutions.

• Define and guide the AWS architecture strategy, roadmap, and technical direction for AWS Connect solutions
• Lead the design, development, and deployment processes of contact center solutions
• Work on the migration of on-prem IVR systems to AWS Connect
• Facilitate integrations with CRM and WFM platforms, specifically Salesforce
• Manage complex integrations leveraging Amazon Lex, Lambda, Lens, Polly, Pinpoint, and KVS
• Oversee experience in serverless development and maintain robust serverless Cloud-native services
• Ensure high-quality unit testing and debugging of developed solutions
• Actively participate in the RFI and RFP processes to secure new business opportunities
• Maintain and manage source code effectively using Gitlab, GitHub, Bitbucket, or Code Commit
• Continuously explore new AWS services and features to enhance solution offerings

• Overall, 11 to 18 years of experience with a minimum of 2-3 years in architecting complex IVR and contact center platforms
• Proven experience in building call center, collaboration, or telephony platforms in a Cloud or On-Premises environment
• Background in professional services or consulting in customer-facing roles
• Proficiency in enterprise call center/telecom implementation and operations
• Hands-on experience in software development/DevOps, integrating contact center platforms with CRMs and WFMs
• Familiarity with Amazon Connect capabilities and required deployment skills, including Genesys
• Knowledge of serverless Cloud-native services such as Lambda functions, SNS, SQS, DynamoDB, API Gateway, Step functions, S3, IAM, LEX Designer, CloudWatch, and CloudTrail
• Strong unit test and debugging capabilities
• Experience in Source Code Management tools like Gitlab, GitHub, Bitbucket, or Code Commit

• Prior experience with other contact center platforms like Avaya and Cisco
• Expertise in working with AWS Java SDK to call AWS services

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)