Overview
As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Vendor Support Coordinator on our Phone Team!
The Vendor Support Coordinator is responsible for managing vendor account information for Enterprise Fleet Management (EFM) vendors. This position collects and reviews account compliance documents (W9, vendor service agreements, ACH payment agreements), sets up, activates and maintains account data in applicable systems (PeopleSoft, EDGE, Auto Integrate) and analyzes account information and ACHs requests to identify fraudulent account information to reduce EFM and vendor liability. The Vendor Support Coordinator is also responsible for answering vendor questions related to repair order entry and the payment approval process and increasing user adoption of Auto Integrate system through vendor education and training.
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This position offers a starting salary of $42,900 per year. This is a full-time work from home position that will allow you to work 100% from your home residence in the Metro St. Louis area or surrounding MO/IL counties. This position requires normal business working hours of Monday through Friday 8 a.m. to 5 p.m.
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 725,000 vehicles and growing at over 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.
Responsibilities
- The Vendor Support Coordinator is primarily responsible for fielding inbound calls and assisting all external vendors with questions regarding the payment process and compliance, while updating and maintaining vendor data and documentation
- Act as a knowledgeable resource for internal Fleet Management offices and departments regarding vendor related questions submitted
- Research and utilize multiple systems to provide a high level of internal and external customer service on vendor needs, while developing and maintaining relationships
- Verify banking information for new ACH set up and change requests, audit all wire transactions for accuracy prior to payment, keep vendor ACH information secure and confidential
- Solicit current and new vendors to join Auto Integrate by selling and educating the advantages and training on how to effectively use the system
- Perform administrative projects, including but not limited to, IRS compliance and internal reporting
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications:
- Must be 18 years of age or older
- Must live in the Metro St. Louis area or surrounding MO/IL counties
- Must live in the state of Missouri or Illinois
- Must have 3+ years of administrative support experience with a concentration in analyzing and auditing data
- Must have 3+ years of vendor support or customer service experience (previous vendor support preferred)
- Must have 1+ year of experience demonstrating detail orientation and the ability to successfully analyze data for accuracy and compliance
- Basic proficiency in Microsoft Excel, Word, and Outlook
- Basic proficiency with PeopleSoft preferred
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
- Executing
- Customer Service
- Detail-Oriented
- Analyzing
- Communication
- Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)