Seasonal Customer Service Agent - Return Agent

Overview

Enterprise Mobility is seeking responsible, dedicated person(s) to join our team as a Seasonal Automotive Detailer (Car Washer). This position pays $17.00 / hour and is located at the Jackson Hole Airport, 1250 E. Airport Rd. Jackson, WY 83001.

This seasonal will begin May 5th, 2025 and cannot exceed 160 days of service and must experience a 13 consecutive weeks break in service at the end of the season prior to applying again as a seasonal or a regular employee.

Offering:

• Flexible schedules available. Weekends required.
• Transportation will be provided from the Rexburg area to the Jackson Hole Airport by Enterprise.

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

We are dedicated to upholding the highest cleanliness standards in the industry. As an Auto Detailer and Car Washer, you will lead our commitment to exceptional cleaning practices, exceeding standard protocols to ensure the health and safety of everyone.

You will be responsible for washing, cleaning, sanitizing, inspecting, and preparing a variety of vehicles, including cars, trucks, and vans, ensuring they meet our high cleanliness and safety standards for customer rentals.

Responsibilities

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age.
• High School Diploma or G.E.D. required.
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.