Overview

Enterprise Mobility has an exciting opportunity for a Customer Service Agent working in the Return Lane

This position pays $17.00/ hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518

Apart from religious observation, must be able to work the schedule below:

Friday, Saturday, Sunday, Monday, Tuesday: 8:00am - 5:00pm

Full-time employees are offered a comprehensive benefits package including:

• Health, dental, and vision insurance
• Paid time off and paid holiday time
• Direct deposit
• 401k retirement investment plan with company match and profit sharing
• Access to Employee Assistance Program
• Discounts on renting vehicles
• Discounts on purchasing vehicles through Enterprise Car Sales

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Complete return transactions with 100% accuracy.
• Inquire about service, satisfaction and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use of proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Management reserves the right to modify, change or delete duties assigned.

• Must be at least 18 years old
• Must have a minimum of 6 months of customer service experience in a fast-paced environment
• Must have reliable transportation to and from work
• Must have a valid driver's license
• Must have no more than 2 convicted moving violations and/or at-fault accidents in the past 3 years (total points on driving record cannot exceed 8 points)
• No drug, alcohol related violations in the past 3 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future