Overview
Enterprise, Alamo and National Car Rental has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.
The position is a Full Time position (40 hours per week) - Position pays $17 / hour
Apart from religious observation, must be available to work ONE of the following schedule(s):
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- Sunday - Thursday 8:00am - 4:30 pm
- Sunday - Thursday 3:00pm - 11:30 pm
Benefits: a regular weekly schedule, medical benefits, dental benefits, vision benefits, 401k match, profit sharing, paid time off, car rental and car purchase discounts, and a fun and friendly place to work!
Job location: Sky Harbor Airport Rental Car Center
Responsibilities
- Prepare all rental documents accurately and completely
- Verify car information and VIN number for security and car control
- Provide additional service to Emerald Aisle members by offering our refueling option
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
- Provide all customers with undivided attention while assisting them at the exit booth
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have at least 1 year prior customer service experience
- Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must not have interviewed with Enterprise for a customer service position at Sky Harbor in the last 12 months