CO Salary Range: USD 23.50 per hour
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car and National Car Rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a Seasonal Full Time Customer Service Representative (CSR)! The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The Customer Service Representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.
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This position pays up to $23.50 / hour and is located at the Yampa Valley Regional Airport location at 11005 RCR 51A, Hayden, CO 81639.
Available Schedule:
- Monday OFF
- Tuesday 1:30 PM- 10:00 PM
- Wednesday 1:30 PM- 10:00 PM
- Thursday 1:30 PM- 10:00 PM
- Friday 1:30 PM- 10:00 PM
- Saturday 1:30 PM- 10:00 PM
- Sunday OFF
From start date of seasonal position, cannot exceed 150 days of service.
We offer:
- Employee rental car discounts
- Training and development
Responsibilities
- Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
- Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
- Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years of age
- Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Must have at least 6 months customer service experience in a fast-paced environment
- Must have worked 12 (twelve) months or more at most recent employer
- Experience working late nights and weekends preferred
- Must be available for Seasonal work lasting a maximum of 150 days and understand you will be ineligible for any positions at Enterprise for 6 months following the end of Seasonal employment.