Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The responsibilities include providing a high level of customer service to customers, primarily face-to-face, supporting their rental needs. The Exit Booth agent will also offer company approved services and products to provide a positive experience for all customers and will facilitate the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.
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This pay for this position starts at $15.75 / hour with the ability to earn additional monthly commission bonuses.
This position is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153..
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
The available schedule(s):
- Schedule 1: Tuesday, Wednesday, Thursday, Friday, Saturday 11:00 PM - 7:00 AM
- Schedule 2: Sunday, Monday, Tuesday, Wednesday, Thursday 11:00 PM - 7:00 AM
- Schedule 3: Monday, Wednesday 5:00 PM - 3:00 AM, Friday 3:00 PM - 1:00 AM, Saturday 2:00 PM - 12:00 AM
- Schedule 4: Monday, Tuesday, Wednesday, Thursday, Friday 2:00 PM - 10:00 PM
- Schedule 5: Monday, Tuesday, Wednesday, Thursday, Friday 8:00 AM - 4:00 PM
Responsibilities
- Prepare all rental documents accurately and completely
- Verify car information and VIN number for security and car control
- Provide additional service to Emerald Aisle members by offering our refueling option
- Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
- Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
- Provide all customers with undivided attention while assisting them at the exit booth
- Make eye contact and greet all customers; thank customer at the conclusion of all transactions
- Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
- Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
- Process Returns as necessary
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Must have a minimum of 2 years of retail customer service experience.
- Must have a valid drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within a reasonable commute of no more than 30 minutes to the location listed above within 30 days of anticipated start date.
- Apart from religious observation, must be able to work one of the following shifts:
- Schedule 1: Tuesday, Wednesday, Thursday, Friday, Saturday 11:00 PM - 7:00 AM
- Schedule 2: Monday, Wednesday 5:00 PM - 3:00 AM, Friday 3:00 PM - 1:00 AM, Saturday 2:00 PM - 12:00 AM