Customer Service Agent- ATL- Atlanta Airport

Overview

Get on the fast track to a more rewarding career with National Car Rental and Alamo Rent A Car! We have exciting opportunities at the Hartsfield Jackson International Airport! Our team is committed to quality, innovation, customer satisfaction and employee development. We are a multi-billion dollar industry leader that is rapidly expanding and growing. At National and Alamo, exciting careers and opportunities are made possible, because how far you go is really up to you. Our philosophy is to take care of our customers and employees first. We know if we do this, success will follow - for both our company and our employees.

The Full Time Exit Booth Agent provides superior, friendly, efficient service during all aspects of the rental car assignment process; facilitates the rental process through verification and documentation of all necessary driver information and vehicle selection information for an efficient and timely rental and return experience. Performs all responsibilities with a focus on the needs of our customers and in accordance with our Quality Standards.

• The Exit Booth Agent position offers a $17.00/ hour guarantee, with the potential to make more based on monthly performance. The average starting pay of Atlanta Airport employees has been $21/hr this Fiscal Year with commissions and bonuses.

• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of commission or incentive based sales experience or retail customer service experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have a valid driver's license with no more than 2 moving violations and/or accidents in the last 3 years
• Must not have any alcohol related convictions on your driving record in the last 5 years
• Must be willing to accept a starting base salary of $12/hour + commission (the Exit Booth Agent offers a $17/hour guarantee with potential to make more based on monthly performance)
• Apart from religious observation, must be able to work the following schedules: Thursday - Monday 4pm - 12am