Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working toward our shared vision to be the world's best and most trusted mobility company.
Enterprise Mobility has an exciting opportunity for a full-time Customer Experience Representative. The responsibilities include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.
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The pay for this position starts at $17.42 / hour plus the ability to earn up to $1,400 monthly in commission bonuses!
This position is located at the Philadelphia International Airport - 1 Arrival Road, Philadelphia, PA 19153.
We offer:
- Paid time off
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
We are looking to hire for the following schedule(s):
- Sunday, Wednesday, Thursday, Friday, Saturday: 6:00 AM - 2:00 PM
- Tuesday, Wednesday, Thursday, Friday, Saturday: 6:00 AM - 2:00 PM
- Sunday, Thursday, Friday, Saturday: 7:00 AM - 5:00 PM
- Sunday, Monday, Thursday, Friday: 10:00 AM - 8:00 PM
- Tuesday, Wednesday, Friday, Saturday: 10:00 AM - 8:00 PM
- Sunday, Wednesday, Thursday, Saturday: 10:00 AM - 8:00 PM
- Tuesday, Wednesday, Friday, Saturday: 2:00 PM - 12:00 AM
Responsibilities
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old.
- Must have the following experience requirements:
- Must have a minimum of 2 years of retail customer service experience OR
- Must have Associates Degree with a minimum of 6 months of retail customer service experience
- Must have a current and valid drivers license.
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be living within 30 minutes of the Philadelphia International Airport.
- Must be able to work one of the following schedule(s):
- Sunday, Wednesday, Thursday, Friday, Saturday: 6:00 AM - 2:00 PM
- Tuesday, Wednesday, Thursday, Friday, Saturday: 6:00 AM - 2:00 PM
- Sunday, Thursday, Friday, Saturday: 7:00 AM - 5:00 PM
- Sunday, Monday, Thursday, Friday: 10:00 AM - 8:00 PM
- Tuesday, Wednesday, Friday, Saturday: 10:00 AM - 8:00 PM
- Sunday, Wednesday, Thursday, Saturday: 10:00 AM - 8:00 PM
- Tuesday, Wednesday, Friday, Saturday: 2:00 PM - 12:00 AM