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Customer Experience Representative

AT Enterprise Mobility
Enterprise Mobility

Customer Experience Representative

Norfolk, VA

Overview

Enterprise Mobility has an exciting opportunity for a Full Time Customer Experience Representative (CXR).

This position pays $16.38/ hour with the opportunity to earn monthly incentive pay bonuses and is located at the Norfolk International Airport location - 2200 Norview Ave., Norfolk, VA 23518

Apart from religious observation, must be able to work the schedule posted below:

Sunday, Monday, Tuesday, Wednesday, Thursday: 7:00a - 3:30p

Full Time employees are offered benefits including:

  • Paid time off
  • Direct deposit
  • 401k retirement investment plan with company match and profit sharing
  • Access to Employee Assistance Program
  • Discounts on renting vehicles
  • Discounts on purchasing vehicles through Enterprise Car Sales

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The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.

Responsibilities

  • Meet and greet customers in a professional, friendly, and timely manner
  • Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
  • Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
  • Answer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendors
  • Place outgoing calls for callback management, and miscellaneous calls as assigned
  • Assist to assess condition of rental upon return
  • Notify Management of any known customer problems
  • Notify Management of any known vehicle problems and any required vehicle maintenance
  • Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training

Equal Opportunity Employer/Disability/Veterans

Qualifications

  • Must be at least 18 years old
  • High School Diploma or G.E.D. required
  • Minimum of 1 year customer service or sales experience in a fast paced environment
  • Must have reliable transportation to and from work
  • Must have a valid driver's license
  • Must have no more than 2 moving violations and/or at-fault accidents in the past 3 years (Total points on driving record cannot exceed 8 points).
  • No drug, alcohol related violations in the past 3 years.
  • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Client-provided location(s): Norfolk, VA, USA
Job ID: enterprise-499324
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • FSA
    • HSA
    • HSA With Employer Contribution
    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
  • Parental Benefits

    • Return-to-Work Program
    • Adoption Assistance Program
    • Family Support Resources
  • Work Flexibility

    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Company Outings
    • Happy Hours
  • Vacation and Time Off

    • Personal/Sick Days
    • Paid Holidays
    • Paid Vacation
    • Volunteer Time Off
  • Financial and Retirement

    • 401(K) With Company Matching
    • 401(K)
    • Relocation Assistance
  • Professional Development

    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Internship Program
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Woman founded/led
    • Veteran founded/led
    • Employee Resource Groups (ERG)

Company Videos

Hear directly from employees about what it is like to work at Enterprise Mobility.