Overview
Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR) at The Erie International Airport!
This is a great opportunity to work with a fantastic team and get experience with a well known and highly regarded company. Our environment is fun and friendly and we have a team oriented and results driven culture.
The responsibilities in this position include providing a high level of customer service to customers, primarily face-to-face and supporting their rental needs. The CXR will also offer company approved services and products to provide a positive experience for all customers. This individual facilitates the rental process through verifying all necessary driver information to provide for an efficient and timely rental and return experience.
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This position pays 18.00 / hour. The rotating schedule is listed below:
- Week 1:
Sunday 12:00pm - 6:00pm
Monday 12:00pm- 6:00pm
Tuesday 9:30am - 5:30pm
Wednesday OFF
Thursday 9:30am- 5:30pm
Friday 9:30am - 5:30pm
Saturday 12:00pm - 6:00pm
Week 2:
Sunday - Off
Monday- 9:30am - 5:30pm
Tuesday 9:30am - 5:30pm
Wednesday 3:00pm - 11:00pm
Thursday 9:30am - 5:30pm
Friday 9:30am - 5:30pm
Saturday - Off
In addition to this compensation, we offer a comprehensive benefits package which includes:
- Medical, dental, and vision insurance options
- Paid vacation time
- Paid Holidays
- 401(k) with company match
- Profit sharing
- Employee discounts
Responsibilities
- Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipment
- Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
- Place outgoing calls for callback management, and miscellaneous calls as assigned
- Assist to assess condition of rental upon return
- Notify Management of any known customer problems
- Notify Management of any known vehicle problems and any required vehicle maintenance
- Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
- No drug, alcohol related convictions on driving record in the past 3 years (ie., DUI/DWI).
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Must be willing to work at the Erie International Airport location