Overview
As we continue to build our team in support of our vision to the be the world's best and most trusted mobility company, Enterprise Fleet Management, a business line of Enterprise Mobility is excited to announce the opening of a Claims Support Coordinator!
The Claims Support Coordinator serves as the primary point of contact for EFM groups and clients enrolled in EFM's Risk Management products. This position is responsible for the overall lifecycle of an auto damage claim from first notice of loss through resolution. The Claims Support Coordinator handles inbound communication from clients regarding initial claim reports, body shop referrals, rental reservation needs, and ongoing follow up in addition to outbound communication to groups and clients regarding repair and recovery efforts. If you are a professional, self-motivated team player that enjoys both working in a fast paced environment and delivering exceptional customer service professionally and promptly, we want to talk to you! The Risk Management Department offers a hands-on learning environment where you will receive the guidance, mentoring, and support.
Want more jobs like this?
Get jobs in St. Louis, MO delivered to your inbox every week.
The pay range for this position is $22.79 to $24.79 per hour. Pay within the range will be determined based on numerous factors including, but not limited to, relevant education, qualifications, experience, skills, performance, time in position, and business or organizational needs.
Enterprise Fleet Management also offers a benefits package including paid vacation and choice time days; medical, dental, and vision insurance benefits; dependent spending account, health savings account, life and disability insurance; fertility benefits, Employee Assistance Programs; profit sharing, 401(k) employer match, discounts and more!
Company Overview
Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 725,000 vehicles and growing at almost 7 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Not only is that great for business (as seen in our global growth and success) it's also great for employees.
Responsibilities
- Main point of contact for Fleet Management customers and groups that call and/or email the Risk Management Department
- Act as a liaison between EFM Groups, customers and the Risk Management teams
- Initiate customer calls upon new customer set-up to develop customized profiles and communicate procedures
- Administer first report of loss through communication with fleet driver, fleet contact or group personnel
- Create and assign new claims including Full-Insurance, Accident Management, Outside Total Loss and Glass
- Assign claim status based on initial negligence of driver and applicable law
- Refer customers to approved body shops and arrange tows and rentals with continual follow-up through repair process
- Extend substitute rentals and finalize bill for payment as needed
- Follow-up with repair shops to confirm arrival of vehicle, repair time calculation and validation of downtime
- Identify damaged aftermarket equipment is repaired properly and through appropriate vendors
- Communicate claims status with customers and Groups including recovery efforts, repair and rental status
- Understand lease type, term, book and market value for customer and group claim specific discussion
- Discuss cycle and total loss claims with group personnel and customer
- Participate and lead prospect calls and customer training upon request
- Communicate loss history with group personnel as needed
- Research and communicate billing questions, errors and concerns as needed
- Handle after-hour payments for release of vehicles upon request
Equal Opportunity Employer/Disability/Veterans
Qualifications
Minimum Qualifications include:
- Must live in the St. Louis Metropolitan area
- Must have a Bachelor's Degree with 2+ years experience in client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions OR a H.S. Diploma/GED with 4+ years experience in customer service in a professional/admin environment, providing client communication support, demonstrating success in conducting difficult conversations, and negotiating problem/conflict resolutions
- Previous risk management,claims, or insurance industry experience preferred
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Competency Based Qualifications:
- Analyzing
- Communication
- Customer Service
- Detail-Oriented
- Ethics and Values
- Executing
- Flexibility
Work from Home (WFH) Requirements:
- Must have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as http://www.speedtest.net/)