Systems Engineer
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.
HONESTY • RELIABILITY • COLLABORATION • CURIOSITY • PASSION
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Position Summary
As a Systems Engineer specializing in applications, you will play a critical role in managing and optimizing IT services and infrastructure. Your responsibilities will include incident management, service change management, and IT service management, ensuring the smooth operation of IT services and systems. You will also be involved in problem management, database technology administration, and SAP system management across various platforms.
Key Areas of Focus for this Role
IT Incident Management:
- Investigate, troubleshoot, and prevent the recurrence of IT incidents.
- Describe common incidents and countermeasures, and follow proper notification and escalation procedures.
- Utilize event management systems for logging and tracking incidents.
- Provide detailed descriptions of 1st line resolution procedures and incident action plans.
IT Service Change Management:
- Implement routine changes in a live IT service environment.
- Generate schedules and time estimates for IT service changes.
- Document procedures and changes made in IT services.
- Provide status reports for implemented IT service changes to senior management.
IT Service Management (ITSM):
- Conduct framework setup processes and training activities for IT outsourcing services.
- Assist in examining systems and networks to ensure smooth IT service operations.
- Generate reports for potential technical and administrative risks and propose changes in IT services.
Problem Management:
- Perform major problem management activities to improve IT service quality.
- Monitor specific problems and develop solutions to resolve them in a timely manner.
- Track and resolve common service-related problems.
Control-M for zOS Application Management:
- Demonstrate knowledge of Control-M for zOS and associated services.
- Explain basic configuration requirements and operational considerations.
- Perform Control-M for zOS product installation, upgrade, configuration, integration.
- Apply appropriate tools and methodologies necessary to ensure vendor support.
- Remain current with vendor documentation and technical support relations.
What the Ideal Candidate Brings to this Role
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Minimum of 10 years of experience operating within a mainframe environment within a large enterprise or equivalent combination of education and experience
- College degree preferred
- Working knowledge of IT incident management, service change management, and IT service management.
- Experience with Control-M (zOS and distributed) application administration.
- Strong problem-solving skills and the ability to work independently and collaboratively.
- Proficient in Microsoft suite (Excel, Word, PowerPoint) to a level of creating documents which can be shared with clients.
- Strong collaboration and teamwork skills
- Understand a large-scale 24×7 production environment
- Strong problem solving and analytical skills with knowledge of problem analysis
- Must be self-motivated and able to manage multiple projects simultaneously.
- Strong communication skills to liaise with cross-functional teams as well as provide guidance to junior team members
Why Ensono?
Ensono is a place we unleash Associates to Do Great Things - for our clients and for your career. This could mean achieving a professional goal, collaborating with your team on an innovative idea, learning a new skill, reaching a wellness milestone, or engaging in your community through volunteer programs. Whatever it means to you, we want Ensono to be the place where you can do great things.
- We value flexibility and work-life balance. Positions that are not required to be onsite to support a client may offer the ability to work remotely or hybrid at an Ensono office location.
- Unlimited Paid Day Off (PDO) Plan
- Two robust health plan options through Blue Cross Blue Shield
- 401(k) with a generous company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Depending on location, ability to take advantage of fitness centers
- Wellness program
- Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].
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