Job Description

Job Summary

NAS Storage Engineer:

The Storage Engineer function ensures the stability, integrity, and efficient operation of NAS arrays and data paths, out-of-band managed storage arrays, as well as any array or appliance-based replication.

Role Descriptions

Duties and Responsibilities of the Storage Engineer function:

• Meets and exceeds client SLAs on incident troubleshooting and responsiveness while managing and maintaining a large distributed storage infrastructure
• Supports release and life cycle process NAS storage array installs, upgrades, and decommissions
• Contributes to operational readiness of platforms during onboarding and through ongoing process documentation creation, updates to guidelines, policies, change, and audit procedures
• Participates in troubleshooting efforts for storage issues, root cause analysis, and performance analysis and tuning
• Troubleshoot network and client connectivity issues to the NAS environments.
• ITIL-compliant champion for incident, request, change, and with particular focus on problem management
• Participate in the modernization and automation of storage infrastructure
• Deployment of new NAS array infrastructure

• Maintain accurate CMDB Participates in problem management to proactively review open client and infrastructure problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise