Job Summary

Senior Storage Engineer:

The Senior Storage Engineer function ensures the stability, integrity, and efficient operation of SAN and NAS arrays, SAN switches, FICON Directors, FCIP switches, out-of-band managed storage arrays, as well as any array or appliance-based replication.

Role Descriptions

Duties and Responsibilities of the Senior Storage Engineer function:

• Brings prior experience to organize and define work for complex or ambiguous situations
• Resolves issues, manages workload, and balances priorities through frequent interruptions while meeting specific, time-sensitive deadlines
• Supports release and life cycle process SAN fabric and storage array installs, upgrades, and decommissions
• Provides thought leadership for overall SAN Fabric and Storage Array infrastructure support at the enterprise level
• Contributes to operational readiness of platforms with dedicated/shared teams and consults on resource and skills required, process documentation creation, updates to guidelines, policies, change, and audit procedures
• Participates in troubleshooting efforts for storage issues and leads in major incidents, root cause analysis, and performance analysis and tuning
• ITIL-compliant champion for incident, request, change, and with particular focus on problem management
• Partner with monitoring team to develop new event and performance monitors/alerts and analysis as needed for new and/or existing systems
• Participate in the modernization and automation of storage infrastructure
• Scripting and automation
• Deployment of new SAN/Switch infrastructure

• Maintain accurate CMDB anticipates in problem management to proactively review open client and infrastructure problems and known errors to minimize the time spent firefighting and troubleshooting, supporting quicker resolution of incidents and events when they do arise