At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.
About the role and what you'll be doing:
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A Data Center Operations Analyst is responsible for system monitoring, production batch monitoring, workload throughput as well as batch and system task abend recovery for internal and external client MVS / ZOS / VM/VSE environments.
- 12 hour "quad" (3 on 3 off/4 on 4 off) shifts (Nights and/or Days).
- 16 week rotation from front half to back half of week.
- Weekends (Saturday and/or Sunday) and Holidays required as per Shift Schedule.
- Occasional travel (approx 10%) as required to client site for knowledge acquisition of new business.
Position reports to Manager, Mainframe Operations.
Key Areas of Focus for this Role
- Monitor and manage internal and external MVS zSeries and VM/VSE environments to ensure production processing meets internal and external client agreed service levels and requirements.
- High level of interaction with internal and external customers requires effective and professional communication.
- Complete daily shift turnover and customer checklists associated with assigned client environment. Along with written shift turnover, verbal turnover must be facilitated.
- Thoroughly document deviations within company's designated Incident Management tool, reflecting clear and tangible details surrounding each incident.
- Properly escalate all events or incidents that may impact our ability to meet agreed service levels.
- Ensure system IPL, maintenance and backup processes are successfully performed according to predetermined schedule and per established procedures.
- Ensure all operations related changes are properly documented and approved in company designated Change Management tool prior to implementation. Follow-up and close completed changes with valid and meaningful data.
- Adhere to company documented processing procedures for internal and external clients, as well as suggesting and requesting updates and improvements as needed to internal Operations SharePoint documentation repository.
- Organize tasks to work independently.
- Hands and feet support as required.
- Perform additional duties as assigned or designated by Operations management.
Required Qualifications
- 8+ years experience in IT and with system monitoring.
- Proficient in MS Office (Excel, Word, and Outlook)
- Strong written / verbal Communication skills
- Designing skills
- Analytical and Critical thinking skills
- Ability to represent Ensono in a professional manner to clients
- Knowledge of mainframe (TSO, SDSF, TMS, QuickRef) and server scripts (read & code Midrange server knowledge)
Why Ensono?
Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.
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