Technology

Management of Wider Range of Storage technologies Hitachi, EMC, NetApp, Pure, IBM Storage, Brocade, and others

Ensure reliability, recoverability and optimum performance of client environments

Deliver service availability at or greater than the expected contractual levels

Overseeing deploying, maintaining, and supporting solutions across the client's Storage infrastructure

Promote Develop and utilize highly automated monitoring systems, ongoing automation in provisioning and management space to minimize human operational requirements

Collaborating with Vendors and SAM for EMC, NetApp, Hitachi,Pure,IBM

Acting as a technical leader for visible and complex projects, advocating for solutions across organizational boundaries

Provide thought leadership on client's environments to ensure any gaps are reported and recorded with client and Ensono Technical Delivery teams

Learning on the job and exploring new technologies. Leading and encouraging team towards this constant learning mindset

Coordinate and escalate vendor-related problems, ensuring timely resolution and maintaining positive relationships.

In depth knowledge of supporting Storage technologies - Hitachi, EMC Unity, VMAX, NetApp, Pure Arrays

Designing, implementing, and supporting technology stacks working with Product Engineering teams to deliver new products and services leveraging continuous delivery and integration

People

Ensuring rotating on-call support for 24 x7 coverage of production infrastructure and applications

Managing a team tasked with implementation and operations of a storage datacenter infrastructure, datacenter administration, servers, and operations that support the applications and business processes as required

Collaborating with Project/Build teams

Collaborating with TDMs and CSMs on client concerns

Collaborating with Product Engineering teams

Being an active participant in setting direction and strategy for the team and its products/services

Active mentor in developing and educating team members, participant in setting direction and goals on an individual level

Ability to manage team members via performance reviews/appraisals and ongoing one to one session

Working with Ensono's clients to understand their business and collaborate on how Ensono's Storage Services team can best align with them to ensure our processes, strategies and technologies are meeting their demands and expectations

Process

Creating, managing and reporting against KPIs for the platform's operation, overseeing all environment change management and deployment activities

Consistently improving performance and reliability as the platform scales, driving continuous improvement through operational metrics and industry best practices

Implement and maintain full operational compliance against various security and compliance requirements

Enforce company requirements and policies with diplomacy and professionalism, ensuring compliance from both internal teams and external stakeholders.

Identify and analyze cross-team failures to engage, proactively collaborating with relevant teams to address gaps and improve overall customer experience.

Creating and delivering knowledge sharing presentations and documentation to both technical and non-technical audiences inside and outside Ensono

Building best-in-class solutions for the overall monitoring, alerting, management and escalation of all technology services enabling self-service and autonomous product domain teams

Ticket queue management

Infrastructure capacity management

Infrastructure lifecycle management

Problem management

Qualifications

7+ years of technical staff management of more than 10 team members

5+ years of Storage experience and knowledge

3+ years of Unix systems administration experience is desirable

3+ years of Windows systems administration experience is desirable

JR010512