About Us (Ensono)

Ensono is an expert technology adviser and managed service provider. As a relentless ally, we accelerate clients' digital transformation to achieve business outcomes that stand to last. Our dedicated team helps organizations optimize today's systems across any hybrid environment with services such as consulting, mainframe and application modernization, public cloud migration and cloud-native development. With certified experts in AWS, Azure and Google Cloud and recognized as Microsoft Datacenter Transformation Partner of the Year, Ensono has over 3500+ associates globally and is headquartered in greater Chicago.

We care about your success, offering comprehensive strategic and managed services for mission-critical applications. Our Advisory and Consulting services can help upfront with an application strategy or find the right places for your applications - whether it's public, multi or hybrid cloud, or mainframe. And because we span across all mission-critical platforms, we can meet you wherever you are in your digital transformation journey, with 24/7 support when you need it. We are your relentless ally, flexing with you when challenges emerge so you don't feel stuck in place. With cross-platform certifications and decades of experience, our technology experts have become an extension of your team so you're continuously innovating - doing more with less while remaining secure. And that's just the beginning.

• Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
• Provide primary support for reported problems related to CICS TS and related OEM software products
• Provide support on 24 x 7 x 365 basis across multiple time zones.
• Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
• Communicate to both customer and management the status of issues at intervals during resolution process.
• Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer's disaster recovery plans.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures

• Bachelor's degree required and/or equivalent work experience.
• 8+ years of professional experience in CICS administration and systems programming support.
• Experience in building new CICS regions
• Experience with configuring and managing CICS in a parallel sysplex- CICSPlex environments
• Ability to develop innovation, strategies, processes, and best practices in software management
• Experience with reviewing new versions of CICS for functionality, advising how they benefit the client
• Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
• Thorough working knowledge of products used to monitor performance of CICS TS regions.
• Support planned (disaster recovery) and unplanned (emergency) database recovery activities
• Knowledgeable in best practices of software management, maintenance, and documentation
• Experience with establishing policies and procedures pertaining to CICS management, DR, security, maintenance, and utilization
• Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production CICS related issues.
• Self-motivated and able to work independently.
• Demonstrated ability to respond quickly and effectively to support requests from multiple clients
• Must be able to multi-task and work under short deadlines and in high pressure situations.
• Excellent communication skills (written, verbal and presentations)
• Ability to work as part of a team, as well as independently.
• Experience in installation/upgrade/customization of CICS TS and OEM products