At Ensono, our purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
Developing impactful solutions is something we do together at Ensono, because Ideas Start Here. Great things happen when many voices are heard, and people are supported to run with their ideas. On our teams, you will be backed by leaders with passion for our business. This is a place where your ideas can Do Great Things.
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We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business.
Adventure starts here. Here you will be a part of a team that encourages you to master your craft, ask tomorrow's questions today, and chart your own path. Our Associates focus on client impact with curiosity and a feeling of relentless commitment. You will support this mission in this role, where you will be doing the following:
About the role and what you'll be doing:
Provide premium Mainframe Storage system programming support and services to Ensono mainframe clients. The successful candidate will work on storage infrastructure administration, configuration, and installation. This encompasses DASD, tape, virtual tape, encryption, and replication for backup and DR capabilities. The associate will perform software and hardware refreshes, customer migrations and daily customer support.
Key Areas of Focus for this Role:
- Fulfill customer service requests for mainframe customers in a timely manner as they pertain to Mainframe Storage administration and related products
- Provide DASD and tape storage administration support for our customers.
- Manage storage pools for multiple customers and LPARs.
- Perform problem diagnostics and resolution.
- Create and oversee jobs for daily, weekly, and monthly backups.
- Participate in Data Center migration projects using multiple methodologies.
- Perform data and volume recovery.
- Perform data migrations between storage frames for existing customers.
- Interact with hardware and software vendors as required.
- Follow procedures for customizing Mainframe Storage related ISV products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Provide primary support for reported problems related to Mainframe Storage and related software products
- Provide support on 24 x 7 x 365 basis across multiple time zones.
- Provide key support for customer migration services (new customer transitions) as they pertain to Mainframe Storage and related OEM software products.
- Provide primary support for reported problems related to Mainframe Storage - DASD and Tape Systems
- Communicate to both customer and management the status of issues at intervals during resolution process.
- Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer's disaster recovery plans.
- Aid and assist other mainframe teams as required to support them and our clients.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures
Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.
Required Qualifications
- Bachelor's degree required and/or equivalent work experience.
- 8+ years of professional experience in Mainframe Storage Support
- Extensive skills with IBM storage software including IBM Copy Services Manager/Global Mirroring, SMS, HSM, IDCAMS, DFDSS and GDPS
- Experience in preparing and implementing Disaster Recovery plans
- Expert knowledge of catalog structures, LPAR sysplexes, and resource sharing.
- Extensive knowledge of DASD hardware configurations incorporating replication.
- Extensive skills with IBM and Oracle/STK tape hardware and software.
- Ability to analyze performance on DASD and tape subsystems.
- Extensive skills with CA-1, MIMTape.
- Functional skills with Dell/EMC.
- Functional skills with RMM, TLMS, GRS, Tapecopy, and SMF.
- Experience in customization of Mainframe Storage related ISV software products
- Experience using various system monitoring software in problem determination, particularly for performance/response problems related to Mainframe Storage
- Ability to develop innovation, strategies, processes, and best practices in software management
- Support planned (disaster recovery) and unplanned (emergency) database recovery activities
- Knowledgeable in best practices of software management, maintenance, and documentation
- Experience with establishing policies and procedures pertaining to database management, DR, security, maintenance, and utilization
- Ability to evaluate change requests and determine impact to assigned clients and troubleshooting and solving production database issues.
Other Qualifications
- Self-motivated and able to work independently.
- Strong analytical skills required for quick problem determination and isolation of root cause with emphasis on required recovery actions to minimize impact to client business.
- Demonstrated ability to respond quickly and effectively to support requests from multiple clients
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.
What we offer
- Flexible and remote work opportunities
- Performance bonus
- Training and development programs
- Worldwide career opportunities
- Learning platforms
- My Benefit system
- Associate equity program
- Life insurance
- Lunch card
- Study leave
- One paid day off for charity events
- Rental or co-financing of office equipment
- Referral bonus program
Growth starts here.
Ensono is a place to make better happen - for our clients and for your career. At Ensono, your skills and expertise will grow every day. You will be empowered to do impactful work by influencing mission-critical platforms, modernizing systems, and building innovative applications as you partner with our remarkable clients. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We're a global-first organization with collaboration as one of our core values. We believe our global perspective is our strategic advantage. With physical offices in Europe, India, and the United States, as well as areas of remote workforce concentration.