Associate Hardware Technician

About the role and what you'll be doing:

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

• Rack and stack equipment and IT hardware in a corporate Data Center.

• Troubleshoot and support server implementation and decommissioning within a secure, raised-floor environment.

• Install supporting hardware for all devices in cabinets within a raised-floor environment.

• Document problem resolution summaries using an online ticketing system.

• Support 3rd party vendor activities.

• Verification of status lights on, servers, devices, network devices (switches, modems, servers, or routers).

• Verification of power connections on servers and network devices.

• Installation and Verification of cables, Labeling of cables connections and network devices.

• Work independently and in a team environment.

• Candidate should have the ability to handle unique situations and trouble shoot Hardware failures as they occur.

• Knowledgeable with Mainframe installations and terminology.

• Log, analyze and promptly take steps to resolve and/or escalate problems experienced by internal and external clients. Assist with root cause analysis and perform preventative measures to reduce future problems.

• Maintain a high level of proficiency and provide in-depth knowledge related to the day-to-day activities.

• Ability to hand off/transfer ownership of ongoing projects, request, and incidents to next shift through verbal and written documentation seamlessly.

• Maintain documentation of hardware location and connectivity.

• Must have proficient working knowledge of raised floor management, computer, and network installations in a medium to large-scale computer center environment.

• Can define the physical layer including layouts of cabinets that contain servers, network hardware, disk, tape, and the technology that is required to satisfy client needs.

• Can update raised floor plans for business growth within the Data Centers.

• Have knowledgeable of fiber and copper cable, legacy and current technologies and infrastructure.

• Is proficient in computer equipment specifications for power and cooling needs.

• Working knowledge of industry best practices of computer systems and associated components, telecommunications, and storage systems, redundant or backup power supplies, redundant data communications connections, environmental controls (e.g., air conditioning, fire suppression) and security systems.

• Preferred to have working knowledge of legacy environments i.e. AS/400 and S/390 or UNIX, and Windows operating systems and associated communications systems.

• The position benefits from experience in Production control activities, Network Operations, and Service Desk operations.

• Travel to local data centers when support is needed.

• Ability to manage remote data centers through customer portals and coordinate with local hands and feet support teams.

• Able to lift 50lbs.

Required Qualifications

• Knowledge of cable installation.

• Some experience working with the internals of computer hardware is required.

• Excellent listening and communication skills.

• Self-motivated, with high energy and an engaging level of enthusiasm.

Preferred Qualifications

• 2 years of related Data Center experience.

• Hardware installation, troubleshooting, and repair skills in the area of network equipment.

• A+, Network + certification and/or PC maintenance work experience is desired.

• Experience working in a medium to large-scale computer center environment is desired.

Why Ensono?

Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off
• Three health plan options through Blue Cross Blue Shield
• 401k with company match
• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave
• Education Reimbursement, Student Loan Assistance or 529 College Funding
• Enhanced fertility coverage
• Wellness program
• Depending on location, ability to take advantage of fitness centers
• Flexible work schedule

As of the date of this posting, a good faith estimate of the current pay scale for this role is $18/hr to $20/hr based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].

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