Job Description:
At Enovis™ we pay attention to the details. We embrace collaboration with our partners and patients, and take pride in the pursuit of scientific excellence - with the goal of transforming medical technology as we know it.
Because that's how we change the lives of patients for the better. And that's how we create better together. Why work at Enovis? See for yourself.
As a key member of the Enovis Bracing and Supports team you will play an integral part in helping Enovis drive the medical technology industry forward through transforming patient care and creating better patient outcomes.
Job Title:
Product Specialist
Reports To:
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Product Support Supervisor
Location:
Dallas, TX or Carlsbad, CA
Business Unit Description:
Enovis Bracing and Supports
Job Title/High-Level Position Summary:
- The Bracing & Supports Product Specialist is responsible for providing advanced orthopedic product technical support to internal and external customers, Customer Care Associates, Sales Representatives as well as end-users (patients) via direct calls, teams, faxes and email communications.
Key Responsibilities:
- Provide orthopedic product technical assistance to internal and external customers through emails and phone conversations.
- Provide product recommendations for customers, end-users and field sales representatives.
- Troubleshoot product questions and complex issues to provide resolution and improved customer service.
- Handle and resolve complex customer issues and escalated customer calls, ensuring effective long-term problem resolution and an improved customer experience.
- Document and record all injury complaints within Agile.
- Provide product education to new hire Customer Care Associates, existing Care team members and Enovis employees as needed.
- Assist field sales representatives with cross references of competitor products.
- Process casting orders for custom bracing.
- Collaborate with Customer Care, Marketing, Engineering, Quality and Sales teams on new product launches, product updates, quality issues and general product information.
- Represent the company professionally, ethically, and morally always.
- Other duties as assigned.
Currently, Enovis does not provide sponsorship for employment visas (e.g., H-1B) and will not offer such sponsorship in the future. Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
Minimum Basic Qualifications:
- Bachelor's Degree in Kinesiology, Exercise Science or related field required
- Experience working with Orthopedic bracing preferred
- Minimum of 1 year of clinical experience.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all levels.
- Proficient in MS office suite (SharePoint, Excel, Word and PowerPoint)
- Excellent verbal and written communication skills.
- Flexibility to work any shift between the hours of 5am - 5pm PST with occasional overtime based on business needs.
- Responsive to urgent needs and demands.
- Punctual, regular, and consistent attendance is required.
- Exceptional customer service skills.
- Critical thinking skills, decisive judgement, and ability to work with minimal supervision.
- Highly motivated and successful individual who can build and maintain a positive, challenging, and dynamic work environment.
Travel Requirements:
- Must be able to travel up to 15% of the time; both domestic and international travel is required.
- Typical work-related travel assignments range 1-3 days, and as such overnight, out-of-town stays are required.
"Creating better together". It's the Enovis purpose, and it's what drives us and empowers us every day on a global scale. We know that the power to create better - for our customers, our team members, and our shareholders - begins with having the best team, pursuing common goals, operating at the highest levels, and delivering extraordinary outcomes.
What does creating better together mean to us at Enovis? Discover the "why" behind our purpose, values and behaviors:
Our Enovis Purpose, Values and Behaviors on Vimeo
We offer a comprehensive benefits package that includes:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent, and innovation, the company's extensive range of products, services, and integrated technologies fuels active lifestyles in orthopedics and beyond. Visit www.enovis.com to learn more.
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit, experience, and other work-related criteria without regard to race, color, ethnicity, religion, national origin, sex, age, pregnancy, disability, veteran status, or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees' beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
Join us in creating better together.
ABOUT ENOVIS™
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.
EOE AA M/F/VET/Disability Statement
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, religion, color, national origin, sex, protected veteran status, disability, or any other basis protected by federal, state or local laws.